Research Help is ALWAYS Available – Yes, 24/7!

Ask a librarian service provides 24/7 chat and text

Don’t be nervous about your research assignments, the Thigpen Librarians are ready to assist! All you have to do is ask (PLEASE ask). Watch the latest episode of Tidbits by Teri to see all of your options!

24/7 Assistance is available through Chat or text messaging (615-956-2ASK).

You may schedule an appointment for a telephone or Zoom consultation.

Email us at librarian@volstate.edu (please allow up to 48 hours for a response).

 

Thigpen Library is OPEN On-line

Students and faculty have access to many electronic resources through the library’s website.

(If you get a Vol State pop-up box, enter your eLearn username and password.)

 

 

ProQuest Research Library – you can’t get there from Google

Google is search engine. A search engine finds stuff on the Web. Duh, you say. Consider this — you can find my Facebook account through Google but you can’t see much about my account unless you have a Facebook account and I have authorized you to see my stuff.

This same concept applies to Thigpen Library databases. Google will find the company ProQuest and information on the database Research Library, but it will not find Thigpen Library’s subscription which allows people currently affiliated with Vol State to use the database. The only way to access our ProQuest Research Library subscription account is to use an “official” Thigpen Library link. An “official” link does two things. One action of the link is to send you to our subscription / account. The other action is to verify that you are an authorized user. If you are not using Vol State computer network you will be routed through a “proxy server” for authorization as a user.

Save time and avoid frustration – use the Force of Thigpen Library links.

Ask a Librarian 24/7 (yes, even when we are closed)!

Struggling at 2:00 A.M. with research for your assignment?
Panicking at 4:00 A.M. about citing credible sources in your paper?

No worries, just DM through Chat or Text us!

Any time day or night, research assistance is available from Vol State’s Thigpen Library website.

365 days/year     ~     24 hours/day     ~     7 days/week

chat box

Whenever you use Thigpen Library’s online CHAT service or text your questions to 615-956-2ASK (2775), the first available librarian will answer you.

Use direct messaging via the Chat Now box to get assistance with:

  • Knowledge of library resources available to complete your research assignments
  • Tips to find & filter the correct sources that your assignment requires
  • Instruction using library databases to retrieve journal articles or the library’s online catalog to connect to e-books & streaming video
  • Help with the process of academic-level research
  • Search strategies including keyword & search term suggestions
  • Help evaluating a source’s credibility

Prefer to work directly with a Vol State Librarian?

The library offers one-on-one research help when you:

Need to borrow books, DVDs or technology like video cameras, graphing calculators, voice recorders or photo cameras?
Explore the host of services offered at Thigpen Library and all of Vol State’s campuses and sites!

Updated posting 9-30-2019, previously published by L Sheets 8-25-2017.